Ottawa Client Testimonials & Case Studies
Real experiences from Ottawa families, property managers, and organizations we've served. All testimonials are from actual clients with identifying details changed to protect privacy.
Privacy & Confidentiality: All client testimonials are completely anonymized. Names, locations, and identifying details have been changed to protect privacy while sharing authentic experiences. Photos are never used in trauma cleanup work.
Client Testimonials
"During the worst time of our lives, Compass Cleaning & Care treated our home and our family with such dignity. They explained everything clearly, worked quickly and discreetly, and left no trace of the tragedy. We are forever grateful."
M.T.
Ottawa, ON
Unattended Death Cleanup
"I cannot thank this team enough. They helped us navigate insurance, connected us with grief counseling, and handled everything with such compassion. The house was restored perfectly, and they gave us space to grieve without worrying about the cleanup."
Family of J.R.
Kanata, ON
Suicide Cleanup
"My mother's hoarding had gotten out of control and she was facing eviction. The team worked WITH her, not against her. They respected her belongings, moved at her pace, and never made her feel ashamed. Today she's still in her home and managing much better."
D.K.
Orleans, ON
Hoarding Cleanup
"As property managers, we've unfortunately needed trauma cleanup services multiple times. Compass Cleaning & Care is our only call now. They're professional, thorough, properly certified, and their documentation is impeccable. Highly recommended."
Property Management Company
Ottawa, ON
Crime Scene Cleanup
"After an accident in our company vehicle, we needed immediate biohazard cleanup. They arrived within 2 hours, worked directly with our insurance, and had the vehicle back in service the next day. Excellent work."
L.M.
Nepean, ON
Vehicle Biohazard Cleanup
"Ottawa Housing referred us to this company when one of our tenants needed help. The team coordinated with our social worker, the tenant's therapist, and us seamlessly. Very professional and compassionate approach to a complex situation."
Community Housing Provider
Ottawa, ON
Hoarding & Neglect Cleanup
Detailed Case Studies
Multi-Unit Apartment Complex Emergency Response
Commercial PropertyChallenge
Unattended death in a rental unit with contamination spreading to adjacent apartments. Immediate response needed to minimize property damage and tenant impact.
Solution
24/7 emergency team on-site within 90 minutes. Complete containment established. Three-day intensive remediation including structural cleaning, HVAC decontamination, and odor elimination.
Outcome
All units restored to safe, livable condition. Full documentation provided for insurance and property management. Minimal tenant displacement. Property management now has us on retainer.
Key Metrics
Compassionate Hoarding Intervention with Mental Health Support
Residential HoardingChallenge
Senior facing eviction due to severe hoarding. Fire marshal involved. Individual resistant to help and traumatized by past experiences.
Solution
Collaborated with client's therapist and case manager for trauma-informed approach. Multiple pre-meetings to build trust. Client-led decision making throughout 2-week cleanup. Connected to ongoing support services.
Outcome
Eviction prevented. Fire hazards eliminated. Client maintained housing and continued with hoarding disorder treatment. Family relationship restored.
Key Metrics
Industrial Accident Biohazard Response
Commercial/IndustrialChallenge
Workplace fatality requiring immediate cleanup to comply with Ministry of Labour requirements and allow business to resume operations safely.
Solution
Coordinated with MOL inspector and police investigators. Complete scene documentation. Removed all biohazardous materials, deep cleaned and disinfected affected areas. Provided safety certification for business reopening.
Outcome
Business resumed operations within 48 hours. Full regulatory compliance achieved. All documentation accepted by MOL and insurance company. Employee support resources provided.
Key Metrics
Why Clients Choose Us
IICRC Certified
Highest industry standards and training
24/7 Availability
Emergency response any time, any day
Complete Discretion
Unmarked vehicles and confidential service
Insurance Experts
Direct billing and claims assistance
Trauma-Informed
Compassionate care during difficult times
Full Compliance
Ontario regulations and safety standards
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Join the hundreds of families, property managers, and organizations who trust us with their most sensitive situations.
