Ottawa Client Testimonials & Case Studies

Real experiences from Ottawa families, property managers, and organizations we've served. All testimonials are from actual clients with identifying details changed to protect privacy.

Privacy & Confidentiality: All client testimonials are completely anonymized. Names, locations, and identifying details have been changed to protect privacy while sharing authentic experiences. Photos are never used in trauma cleanup work.

Client Testimonials

Trauma Cleanup

"During the worst time of our lives, Compass Cleaning & Care treated our home and our family with such dignity. They explained everything clearly, worked quickly and discreetly, and left no trace of the tragedy. We are forever grateful."

M.T.

Ottawa, ON

Unattended Death Cleanup

Suicide Cleanup

"I cannot thank this team enough. They helped us navigate insurance, connected us with grief counseling, and handled everything with such compassion. The house was restored perfectly, and they gave us space to grieve without worrying about the cleanup."

Family of J.R.

Kanata, ON

Suicide Cleanup

Hoarding Support

"My mother's hoarding had gotten out of control and she was facing eviction. The team worked WITH her, not against her. They respected her belongings, moved at her pace, and never made her feel ashamed. Today she's still in her home and managing much better."

D.K.

Orleans, ON

Hoarding Cleanup

Crime Scene

"As property managers, we've unfortunately needed trauma cleanup services multiple times. Compass Cleaning & Care is our only call now. They're professional, thorough, properly certified, and their documentation is impeccable. Highly recommended."

Property Management Company

Ottawa, ON

Crime Scene Cleanup

Vehicle Cleanup

"After an accident in our company vehicle, we needed immediate biohazard cleanup. They arrived within 2 hours, worked directly with our insurance, and had the vehicle back in service the next day. Excellent work."

L.M.

Nepean, ON

Vehicle Biohazard Cleanup

Hoarding Support

"Ottawa Housing referred us to this company when one of our tenants needed help. The team coordinated with our social worker, the tenant's therapist, and us seamlessly. Very professional and compassionate approach to a complex situation."

Community Housing Provider

Ottawa, ON

Hoarding & Neglect Cleanup

Detailed Case Studies

Multi-Unit Apartment Complex Emergency Response

Commercial Property

Challenge

Unattended death in a rental unit with contamination spreading to adjacent apartments. Immediate response needed to minimize property damage and tenant impact.

Solution

24/7 emergency team on-site within 90 minutes. Complete containment established. Three-day intensive remediation including structural cleaning, HVAC decontamination, and odor elimination.

Outcome

All units restored to safe, livable condition. Full documentation provided for insurance and property management. Minimal tenant displacement. Property management now has us on retainer.

Key Metrics

90 minutes
Response Time
3
Units Affected
3
Days to Complete
100%
Insurance Approval

Compassionate Hoarding Intervention with Mental Health Support

Residential Hoarding

Challenge

Senior facing eviction due to severe hoarding. Fire marshal involved. Individual resistant to help and traumatized by past experiences.

Solution

Collaborated with client's therapist and case manager for trauma-informed approach. Multiple pre-meetings to build trust. Client-led decision making throughout 2-week cleanup. Connected to ongoing support services.

Outcome

Eviction prevented. Fire hazards eliminated. Client maintained housing and continued with hoarding disorder treatment. Family relationship restored.

Key Metrics

12
Truck Loads
300+
Items Donated
80
Service Hours
Yes
Housing Retained

Industrial Accident Biohazard Response

Commercial/Industrial

Challenge

Workplace fatality requiring immediate cleanup to comply with Ministry of Labour requirements and allow business to resume operations safely.

Solution

Coordinated with MOL inspector and police investigators. Complete scene documentation. Removed all biohazardous materials, deep cleaned and disinfected affected areas. Provided safety certification for business reopening.

Outcome

Business resumed operations within 48 hours. Full regulatory compliance achieved. All documentation accepted by MOL and insurance company. Employee support resources provided.

Key Metrics

100%
Regulatory Compliance
48 hours
Downtime
2,500 sq ft
Area Treated
Yes
Safety Certified

Why Clients Choose Us

IICRC Certified

Highest industry standards and training

24/7 Availability

Emergency response any time, any day

Complete Discretion

Unmarked vehicles and confidential service

Insurance Experts

Direct billing and claims assistance

Trauma-Informed

Compassionate care during difficult times

Full Compliance

Ontario regulations and safety standards

Ready to Experience Compassionate Care?

Join the hundreds of families, property managers, and organizations who trust us with their most sensitive situations.