Question 1

How is commercial cleaning priced?

Accepted Answer

We provide fixed-fee monthly proposals based on your facility's square footage, traffic, cleaning frequency, and scope of work. Every quote is tailored — no hourly surprises. After a free walkthrough, you receive a written proposal within 24 hours detailing the scope, frequency, and flat monthly rate.

Question 2

Do you require long-term contracts?

Accepted Answer

No. We offer month-to-month or annual agreements — whichever fits your business. We prefer to earn your trust with consistent service rather than lock-in contracts. Portfolio clients and multi-site operators may receive volume pricing on annual terms.

Question 3

What's included in your standard scope of work?

Accepted Answer

Every proposal includes a task-by-task breakdown of daily, weekly, and periodic cleaning tasks, all commercial-grade supplies and equipment, trained uniformed staff, compliance documentation (WSIB, insurance, SDS sheets), and a 24-hour quality guarantee. Extras like floor care, window cleaning, and deep cleans can be bundled or priced separately.

Question 4

Do you offer portfolio or multi-site pricing?

Accepted Answer

Yes. Property managers and operators with multiple locations benefit from volume pricing, unified invoicing, consolidated reporting, and a dedicated account manager. Contact us to discuss portfolio-wide agreements.

Question 5

What types of commercial facilities do you clean?

Accepted Answer

We clean offices, retail storefronts, medical and dental clinics, warehouses, industrial and light manufacturing sites, schools and training centres, post-construction projects, and mixed-use commercial properties across Ottawa. We do not service residential or private homes — our focus is 100% commercial.

Question 6

Do you clean during business hours or after-hours?

Accepted Answer

Both. Most of our clients prefer after-hours or overnight service to minimize disruption, but we can also work during business hours, early mornings, evenings, and weekends. We'll build a schedule that fits your operations.

Question 7

Can you handle post-construction cleanup?

Accepted Answer

Yes. We provide rough, final, and touch-up post-construction cleaning for offices, retail fit-outs, tenant improvements, and new builds. Services include dust and debris removal, window and glass cleaning, fixture polishing, and floor protection removal.

Question 8

Do you offer floor care and deep cleaning?

Accepted Answer

Yes. Our periodic services include stripping and waxing VCT and hard floors, carpet extraction, grout cleaning, window and glass washing, pressure washing of entrances, and high-dusting. These can be scheduled as part of your recurring program or booked as one-time projects.

Question 9

Are your cleaning staff vetted and trained?

Accepted Answer

Yes. Every team member is background-checked, uniformed, and trained in our standardized cleaning protocols, WHMIS, and health & safety procedures. Medical and food-service accounts receive additional infection-control training. Every contract has a named supervisor accountable for quality.

Question 10

Will the same crew clean my facility every visit?

Accepted Answer

Yes, whenever possible. Consistency is a core part of our service model. We assign a dedicated crew to your site so they learn your building, your preferences, and your standards. Backup crews are cross-trained on your scope so service never lapses during vacations or illness.

Question 11

How do you ensure quality and accountability?

Accepted Answer

Every account receives monthly quality inspections, photo audits, and written KPI reports. You also get a direct line to your account supervisor and a 24-hour response guarantee — if something isn't right, we return within one business day to fix it at no charge.

Question 12

Are you insured and WSIB compliant?

Accepted Answer

Yes. We carry $5 million in commercial general liability insurance and are in good standing with WSIB. We can provide certificates of insurance and WSIB clearance directly to your property manager or risk department before service begins.

Question 13

Do you meet health & safety requirements for regulated facilities?

Accepted Answer

Yes. For medical, dental, and food-service clients we follow infection-control protocols, use hospital-grade disinfectants, and maintain documented cleaning logs. All chemicals used on-site come with Safety Data Sheets (SDS) and our staff are WHMIS-certified.

Question 14

Do you provide documentation for audits and inspections?

Accepted Answer

Yes. We maintain cleaning logs, inspection checklists, SDS binders, and staff training records. For regulated clients we supply documentation that supports Joint Health & Safety Committee audits, insurance reviews, and client inspections.

Question 15

What areas of Ottawa do you serve?

Accepted Answer

We serve all of Ottawa and the National Capital Region including downtown Ottawa, Kanata, Orleans, Nepean, Barrhaven, Gloucester, Stittsville, and surrounding business districts. Contact us for service availability in outlying communities.

Question 16

Can you handle multiple sites across the region?

Accepted Answer

Yes. We regularly service multi-site portfolios across the NCR with consistent standards, unified reporting, and a single point of contact for invoicing and scheduling.

Question 17

How do I get a quote?

Accepted Answer

Request a free walkthrough on our contact page or estimate form. We'll schedule a site visit at your convenience, review your scope, and deliver a written fixed-fee proposal within 24 hours. There is no obligation and no pressure.

Question 18

How quickly can you start service?

Accepted Answer

For most accounts we can begin service within 7 to 14 days of signed agreement. Urgent start-ups (e.g., post-construction move-ins or contract transitions) can often be accommodated within 48 to 72 hours.

Question 19

What if my current cleaner is under-performing?

Accepted Answer

We specialize in smooth transitions. We'll review your current scope, identify gaps, and onboard your facility with minimal disruption — often overlapping for a shift or two to ensure nothing slips during the handover.

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