Privacy Policy
Last Updated: October 30, 2025
Effective Date: October 30, 2025
Introduction
Compass Cleaning & Care ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with:
- The Personal Health Information Protection Act (PHIPA) of Ontario
- The Personal Information Protection and Electronic Documents Act (PIPEDA)
- Other applicable Canadian privacy legislation
Definitions
Personal Health Information (PHI): Information about an individual that identifies them and relates to their physical or mental health, healthcare services provided, or payment for healthcare services.
Personal Information: Any information about an identifiable individual, including but not limited to name, address, phone number, and email address.
Information We Collect
We may collect the following types of information when you contact us or use our services:
Contact Information
Name, address, phone number, email address
Service-Related Information
Property details, service location, nature of cleaning required, insurance information
Personal Health Information (When Applicable)
Information related to trauma or biohazard situations that may be necessary for proper service delivery and compliance with health and safety regulations
How We Use Your Information
We collect and use your personal information only for the following purposes:
Consent
We obtain your express or implied consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. By engaging our services, you provide implied consent for us to collect and use your information for the purposes described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may impact our ability to provide services to you.
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:
- To insurance companies for claims processing (with your consent)
- To healthcare providers or emergency services when necessary for health and safety
- To law enforcement or regulatory authorities when required by law
- To service providers who assist us (e.g., waste disposal companies) under strict confidentiality agreements
- With your explicit consent for other purposes
Security Safeguards
We implement physical, technical, and administrative security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
Breach Notification
In the event of a privacy breach involving your personal health information, we will notify you and the Information and Privacy Commissioner of Ontario at the first reasonable opportunity, in accordance with PHIPA requirements.
Retention and Disposal
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Personal health information is retained in accordance with Ontario regulations governing healthcare records.
When information is no longer needed, we securely destroy it using methods appropriate to the sensitivity of the information, including shredding of physical documents and secure deletion of electronic records.
Your Rights
Under PHIPA and PIPEDA, you have the following rights:
Access: Request access to your personal information in our custody or control
Correction: Request correction of inaccurate or incomplete information
Withdraw Consent: Withdraw consent for collection, use, or disclosure (subject to legal restrictions)
Complain: File a complaint about our privacy practices with the Information and Privacy Commissioner of Ontario
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Compassionate Cleaning
Privacy Officer
Ottawa, Ontario
Email: privacy@compassionatecleaning.ca
Phone: Available upon request
Regulatory Oversight
Our privacy practices are subject to oversight by:
Information and Privacy Commissioner of Ontario (IPC)
For PHIPA-related complaints
Website: www.ipc.on.ca
Office of the Privacy Commissioner of Canada
For PIPEDA-related complaints
Website: www.priv.gc.ca
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.