Hoarding Cleanup & Support
Hoarding disorder is a complex mental health condition, not a lifestyle choice. Our compassionate team provides judgment-free cleanup services while respecting the individual's dignity and working collaboratively with families and mental health professionals.
We approach hoarding with empathy, not judgment. Our team is trained to understand that hoarding disorder stems from trauma, anxiety, or other mental health challenges. Every cleanup is person-centered and respectful.
Our Collaborative Approach
Person-Centered
We involve the individual in decision-making, respecting their attachment to belongings and moving at their pace.
Trauma-Informed
Hoarding often stems from trauma. Our team is trained in trauma-informed care principles and works gently.
Multi-Disciplinary
We coordinate with therapists, social workers, family members, and housing providers as appropriate.
Situations We Support
Residential Hoarding
- Private homes and apartments
- Senior residences and assisted living
- Community housing and social housing
- Rental properties facing eviction risk
Common Scenarios
- Fire marshal or bylaw enforcement orders
- Landlord notices and eviction prevention
- Family intervention and support
- Elder care and safety concerns
What We Handle
Hoarding situations often involve accumulated clutter, biological hazards, and structural safety concerns. Our services include:
Our Process
Compassionate Assessment
Initial meeting to understand the situation, build trust, and develop a person-centered plan.
Collaborative Planning
Work with the individual, family, and support team to establish goals and boundaries.
Respectful Sorting
Items are sorted into keep, donate, recycle, and discard categories with client involvement when possible.
Deep Cleaning & Restoration
Professional cleaning, sanitization, and deodorization to restore livable conditions.
Ongoing Support
Connection to ongoing mental health resources and maintenance support to prevent re-accumulation.
Working with Community Partners
We collaborate with mental health and social service organizations throughout Ottawa to ensure holistic support:
Mental Health Services
- • Hoarding-specialized therapists
- • Ottawa Mental Health Centre
- • Community mental health teams
- • Peer support programs
Housing & Social Services
- • Ottawa Housing Services
- • Community housing providers
- • Bylaw and fire prevention coordination
- • Social workers and case managers
Funding & Payment Options
We understand that hoarding cleanup can be costly. We work with:
- Insurance companies (homeowners and property insurance)
- Municipal programs for vulnerable populations
- Community housing providers and landlords
- Flexible payment plans for individuals and families
Compassionate Hoarding Support
Judgment-free cleanup with dignity and respect